DURATION

12h module

OBJECTIVES

Knowing how to apply the rules of courtesy and etiquette and the rules of protocol to enhance image and face-to-face service.

DESTINATIONS

Professionals working in the field and individuals who want to strengthen their knowledge in these social areas.

PROGRAM CONTENT

  • Social interaction – Precedence
  • Formal occasions – Formal meals and table etiquette
  • Rules for making presentations
  • Oral communication
    – The importance of first impressions – Public speaking
  • The importance of sign communication
  • Written communication – Invitations and business cards
  • Posture and dress – “Dress code”
  • Protocol varies from country to country (what to say/do or not)