DURATION

12h module

OBJECTIVES

Equip participants with the knowledge, techniques and best practices for good conflict management.

DESTINATIONS

Professionals and individuals who want to know how to manage conflicts and apply negotiation techniques.

PROGRAM CONTENT

  • Analyze relational dynamics in conflict situations
  • Identify personal styles in a conflict situation
  • Develop attitudes and behaviors that facilitate conflict resolution
  • Choosing the negotiating strategies to use
  • Acting in the various stages of negotiation
  • Dealing with conflict online